Terms & Condition

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Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Definitions of Basic Terms, Rights and Restriction:

Effective Date: 1 Feb 2025

Welcome to Cidentify, a subsidiary of Cidentify UK. Please remember that you agree to comply with the following Terms & Conditions using our website, services, and programs. Please read them carefully before you can access or use our platform.

1. General Information

  • Company Name: Cidentify UK
  • Registered Address: 284 Chase Road, A Block, 2nd Floor, London, N14 6HF, United Kingdom
  • Email: [email protected]
  • Phone: (+44) 788 113 8482

2. Services Provided

Cidentify provides career counselling, academic coaching, university admissions support, study abroad programs, professional training, and exam preparation services. All services are subject to availability and eligibility requirements.

3. User Eligibility

  • To access certain services, you must register an account and provide accurate personal information.
  • Users under 18 must obtain parental or guardian consent before enrolling in programs.
  • We reserve the right to refuse service to individuals who do not comply with our policies.

4. Payment & Refund Policy

  • All payments must be made in GBP (£) or as specified at checkout.
  • Payment for courses, training programs, and services must be completed before granting access.
  • Refunds may be issued under specific conditions, subject to Cidentify’s refund policy.
  • Cidentify is not responsible for transaction fees, currency exchange differences, or third-party payment processing issues.

5. Cancellation Policy

  • Users may cancel their enrolment in a course or program by submitting a written request via email.
  • Cancellations made before the program starts may be eligible for a partial refund.
  • No refunds will be issued after course materials have been accessed or training sessions have begun.

6. Intellectual Property

  • Copyright and intellectual property laws protect all course materials, training content, and resources provided by CidExplore.
  • Users are prohibited from copying, sharing, reselling, or distributing Cidentify materials without written consent.

7. Code of Conduct

Users agree to:

  • Use our services lawfully and ethically.
  • Respect instructors, staff, and other students in all interactions.
  • Not engage in fraud, cheating, or misrepresentation in any assessments or applications.

Failure to comply may result in account suspension, removal from programs, and legal action if necessary.

8. Liability & Disclaimer

  • Cidentify provides advisory and educational services but does not guarantee university admission, visa approvals, or job placement.
  • While we strive for accuracy, we are not liable for errors, delays, or third-party actions affecting service delivery.
  • Users participate in programs at their own risk, and Cidentify is not responsible for personal losses or unforeseen circumstances.

9. Privacy & Data Protection

  • Cidentify complies with the UK GDPR and Data Protection Act 2018 to protect user data.
  • We collect personal information for educational and service-related purposes only.
  • Full details on data usage can be found in our Privacy Policy.

10. Changes to Terms & Conditions

Cidentify reserves the right to update or modify these Terms & Conditions anytime. Users will be notified of significant changes via email or website updates.

11. Contact Information

If you have any questions about these Terms & Conditions, please get in touch with us:

  • Email: [email protected]
  • Phone: (+44) 788 113 8482
  • Address: 284 Chase Road, A Block, 2nd Floor, London, N14 6HF, United Kingdom

Using Cidentify’s services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
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